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Home / dynamicleathers.com: Terms and Conditions

Customer Service

Shipping & Delivery

Shipping Methods

Our default shipping method is UPS Ground. Usually packages shipped with this method arrive in 3-5 business days from when they shipped. Most products ship the same business day they are ordered, but can take as long as 2 - 3 days to ship.

Expedited Shipping - While most of our products ship the same day it can take up to 2 or 3 days to ship out an order on occasion. If you order expedited shipping we will contact you if your order will not ship out the same day for approval. 

International Orders

All international orders are charged before shipping. There can be a delay in shipping if we have to wait for parts to arrive in our warehouse to send out your entire order.  Additional charges, duties, or taxes from customs is the responsibility of the customer. 

Military Shipping 

Military APO/AFO type addresses are always welcome. Military orders with APO/AFO type addresses do take longer for us to process. This is due to custom forms and having to go through the line at the Post Office. So please allow an additional 9 business days to process your orders. Your orders will be shipped USPS Priority Mail and you will be charged separately for actual shipping charges since your orders cost more to ship. 


Privacy & Security

Privacy Policy

We respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. The following discloses our Privacy Policy.

What information are you collecting and how are you collecting it?

Every computer connected to the Internet is given a domain name and a set of numbers, that serve as that computer's "Internet Protocol" IP address. When a visitor requests a page from any Web site, our Web servers automatically recognize that visitor's domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic in aggregate. See also Will you disclose the information you collect to outside third parties? We do not collect and evaluate this information for specific individuals. Our Web servers do not automatically record e-mail addresses of the visitors.

What are cookies?

A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer's hard drive. A cookie can't read data off of your computer hard disk or read cookie files created by other Web sites. Cookies do not damage your system. We use cookies to identify which areas you have visited, so the next time you visit, those pages may be readily accessible. Our advertisers may also use cookies to ascertain how many times you've seen an advertisement. Our advertisers and we may use this information to better personalize the content, banners, and promotions that you see on our site. You can choose whether to accept cookies by changing the settings of your Internet browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our Site and other Web sites may be diminished and some features may not work as intended.

What information do you collect when I register for something?

We may use your registration contact information to send notification to you of our products and services by e-mail and/or postal mail.

What other information do you request?

We may also request your e-mail address or mailing address for the purposes of conducting a survey or to provide additional services (for example, subscriptions to e-mail newsletters, announcement lists or information about conferences and trade shows). Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict "No-Spam" policy that means that we do not sell, rent, or otherwise give your e-mail address to a third-party, without your consent or as permitted by this Privacy Policy.

We may from time to time send e-mail announcing new products and services. Except as stated above, we will not send you e-mail that you have not agreed to receive. If you choose to supply your postal address in an online form, you may receive postal mailings.

What information do you collect when I purchase something?

If you are purchasing something from us, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. This information may also be used by us to notify you of related products and services. Credit card and e-mail information will not be shared or sold for any purpose.

What else should I know about my privacy when online?

Our site contains many hyperlinks to third party Web sites. Our Web site also contains advertisements of third parties. We are not responsible for the privacy practices or the content of such third party Web sites or advertisers. We don't share any of the individual personal information you provide. Please check with those Web sites to determine their privacy policy.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you're online.

Your Consent To This Agreement

We reserve the right to modify this policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


Returns & Replacements


Exchange/Returns

All returns or exchanges must be in new condition. You have 30 days from when the item was delivered to you for returns. For returns the customer will be refunded original cost of products minus shipping. Please note if you received free shipping on the item we will deduct the original cost it cost us to ship to you from the refund.

To exchange an item send it back with a note stating what you need. Return guidelines still apply and exchanges must be in new condition as stated above.

In the event an error occurs due to our mistake we will do everything necessary to rectify the situation at our expense. For motorcycle accessory exchanges the customer will need to ship the product to us and we will send out the exchange. 

Due to allergies and safety issues we cannot accept returns or exchanges that have pet, smoke, perfume, or any other non-original scent. 

Shipping is non-refundable.

If your item is missing any parts you have 1 week to report this. Items purchased in the close out section are not eligible for return or exchange. All close out sales are final. To return an item to Dynamic Leather you must make the package identifiable for us. We suggest you print your e-mail confirmation and put it in the box. Please include a note telling us why you want to return the item or exchange. If it is an exchange tell us what you need in the note with $12.00 check/money order (S&H charges).

RETURN ADDRESS:
Dynamic Leather
6391 Avery St SW
Covington GA 30014


Canceling Orders

DynamicLeather.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities. There will be a $10 charges for all cancelled orders. It is not possible to cancel orders after shipment.

Our goal is to provide each of our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for exchange, store credit, or money back refund. All returns must be made within 30 days of invoice date. No item that is damaged, soiled or worn will be accepted for refund or exchange. We thank you for the opportunity to show you how much we can save you. There is no reason to pay retail when you can pay far less, buying directly from us.